My Account
Shipping Information
I selected “Quote to Be Provided Prior to Shipping.” When will I receive a shipping estimate?
- Our team keeps regular business hours and works diligently to respond to all inquiries within 1 business day.
- The shipping quote will be sent to the email referenced on your order confirmation, and you will be asked to reply with a confirmation.
- If this requested quote option was selected, we will not ship out your order until the shipping estimate has been approved.
How Accurate are Shipping Estimates? While we do our best to provide you with the best possible shipping estimates, they are just that, an estimate. If shipping costs are higher than estimated, we will do our best to honor what was quoted; if shipping costs from available carriers are significantly different, we will reach out to confirm you want to proceed before shipping.
Can an Order be Expedited? At this time, we don’t automatically estimate expedited shipping options. However, we are happy to look into all shipping options for you; just reach out to our customer service team to do so!
How Long will it take to receive my order?
- In Stock items ship out within 1-2 business days
- Quick Ship items ship out within 5-10 business days
- Out-of-stock items are waiting on inventory replenishment; lead times may vary. Feel free to contact our customer service team for an accurate lead time.
- Lead time on Special Order items depends on the product. Please reach out to customer service for more information.
How will my order ship?
Direct Supply ships products in various ways:
- Delivery on the Direct Supply Fleet is available throughout Michigan and Indiana.
- Items in stock in our Grand Rapids are available to ship via UPS or common carrier depending on size outside of that range. We do also UPS smaller items within our delivery zone.
- Local Pick up from our Grand Rapids warehouse is available for In Stock items.
- Quick Ship items ship on a variety of carriers.
How do I return my order? Check out the return information (hyperlink) page for return details.
Our team of industry professionals are here to help you. If you have any questions at all regarding our products, shipping or other services, please reach out!
Our business hours are: Monday - Friday 7:30 AM – 4:30 PM Eastern Standard Time.
